TERMS & CONDITIONS

WIREDUP DESIGNS, LLC

COMPANY POLICIES, PRIVACY POLICY, AND TERMS AND CONDITIONS

Effective date: August 21, 2026. Supersedes: All prior versions.

WiredUP Designs, LLC ("WiredUP," "we," "us," or "our") designs, sells, installs, rents, and supports professional audio, video, lighting, and control systems. This document sets out how we handle your information and the terms under which we do business.

We have organized it into six articles. Article I covers privacy. Articles II through IV cover the three ways clients typically work with us — equipment rental, sales and installation, and event production. Article V covers payment. Article VI covers the provisions that apply to everything.

If you are looking for the terms attached to a specific contract you have signed, the article that matches your project type is the one that governs, together with Articles V and VI.

ARTICLE I — PRIVACY POLICY

1.1 What this policy covers

This policy explains what information WiredUP collects, why we collect it, how we use it, when we share it, and what control you have over it. It applies to information collected through wiredupny.com, through our quoting and invoicing systems, through email and phone contact with our staff, and in the course of performing work for you.

1.2 Information we collect

Information you give us. Name, business name, job title, mailing and billing addresses, email addresses, phone numbers, and project details. For contracted work, we also collect billing and payment information, tax exemption certificates where applicable, certificates of insurance, and signed contract documents.

Information collected in the course of work. Site survey data, architectural and engineering drawings you provide, network configuration details necessary to commission and support your systems, and system credentials where you have asked us to retain them for support purposes.

Information collected automatically. When you visit wiredupny.com, standard web analytics data is collected, including IP address, browser type, pages visited, and referring source. We use Google Analytics for this purpose.

Identity verification. For equipment rentals, we collect government-issued photo identification and payment card information as a condition of release. Where required to confirm identity or eligibility, this may include date of birth.

We collect what we need to quote your project, perform the work, bill you correctly, and support the system afterward. You are not required to provide any of it, but in most cases we will not be able to quote, deliver, or support a project without it.

1.3 How we use your information

We use the information we collect to prepare quotes and proposals, schedule and perform work, deliver and retrieve equipment, invoice and collect payment, provide warranty and technical support, maintain accurate records of systems we have installed, comply with tax and legal obligations, and prevent fraud and loss.

We also use contact information to send occasional announcements about our services and capabilities. You can opt out of those at any time by using the unsubscribe link in the message or by contacting us directly.

1.4 Communications you cannot opt out of

Some messages are part of doing business together and are not marketing. These include quotes, contracts, invoices, payment reminders, delivery and scheduling notices, service and warranty communications, safety notices, product recalls, and notices of changes to these terms. You will continue to receive these for as long as you have an active account or open contract with us.

1.5 When we share your information

WiredUP does not sell your personal information. We do not rent, trade, or otherwise make it available to third parties for their own marketing purposes.

We share information only in these circumstances:

Service providers. Companies that operate systems we depend on to run the business — our quoting, rental, and inventory management platform, payment processors, accounting systems, email and file storage providers, and shipping carriers. These providers are permitted to use your information only to perform services for us.

Manufacturers and distributors. When a project requires design registration, warranty processing, technical escalation, or dealer-level support, we share the information necessary to complete it. This commonly includes QSC for Q-SYS systems and Harman International for JBL, Crown, and BSS products.

Subcontractors and partners. Where a project requires licensed trades, freight, rigging, or labor we do not perform in-house, we share what those parties need to do their part of the work.

Financing. If you request financing, we share your application information with Affirm or another lender you have selected.

Legal requirements. We disclose information when required by law, subpoena, court order, or lawful request from a government authority, and when we believe in good faith that disclosure is necessary to enforce our contracts, protect our property or personnel, investigate suspected fraud, or protect the safety of any person.

Business transfer. If WiredUP is involved in a merger, acquisition, reorganization, or sale of assets, client information may transfer as part of that transaction. You will be notified of any such transfer that materially affects how your information is handled.

1.6 Payment information

Payment card and bank account information is stored with our payment processor, not on WiredUP servers, and is retained in tokenized form. Our staff can see only the last four digits and the expiration date of a card on file. Where you have authorized a card for recurring or automatic charges, that authorization remains in effect until you revoke it in writing.

1.7 Retention

We retain contract documents, invoices, and project records for a minimum of seven years, consistent with New York recordkeeping and statute of limitations requirements. System designs, as-built documentation, and programming files are retained for the service life of the installed system so that we can support it. Marketing contact information is retained until you opt out. Payment authorizations are retained until revoked or until your account is closed.

1.8 Security

We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including access controls, encrypted transmission of documents, and restricted internal access on a need-to-know basis. No system is perfectly secure, and we do not represent that ours is. If a breach affects your personal information, we will notify you as required by law.

1.9 Your rights

You may request a copy of the personal information we hold about you, ask us to correct anything inaccurate, ask us to delete information we are not legally or contractually required to keep, opt out of marketing communications, and revoke a stored payment authorization.

To make a request, contact us by phone or email using the information at the foot of wiredupny.com. We respond to all substantive requests. Where a request is complex, we may ask for additional information to verify your identity or to understand what you are asking for.

Depending on where you are located, you may have additional rights under state or national privacy law, and you may have the right to complain to a regulator in your jurisdiction. If you ask, we will point you toward the right avenue for your circumstances.

1.10 Minors

Our services are directed to businesses and adults. We do not knowingly collect personal information from anyone under 18. If we learn we have, we will delete it.

1.11 Changes to this policy

We may update this policy from time to time. When a change is material, we will post the updated policy at wiredupny.com with a revised effective date, and where the change affects an active contract, we will notify you directly. WiredUP reserves the right to update this policy without notification to customers.

ARTICLE II — EQUIPMENT RENTAL TERMS (DRY HIRE)

These terms apply to equipment rented from WiredUP without WiredUP labor or operators. Where a rental is delivered with crew, Article IV also applies.

2.1 Ownership. All rented equipment remains the property of WiredUP Designs, LLC at all times. The Lessee may not sublease, loan, sell, encumber, modify, or alter any equipment, or remove, obscure, or replace any serial number, barcode, RFID tag, label, or other identifying mark.

2.2 Inventory identification. All WiredUP inventory is individually tagged and matched to the serial number of the specific unit released to you. Substituting, swapping, or replacing a WiredUP item with a comparable item from another source is not permitted, regardless of make, model, or condition. Any item returned that does not match the tag and serial number released will be treated as missing and billed at full replacement cost.

2.3 Reservations. Requested equipment is not confirmed or reserved until a signed contract and any required deposit have been received.

2.4 Condition and acceptance. Equipment is provided in good working order. The Lessee is responsible for inspecting all items at pickup or delivery and reporting any defect or shortage within 24 hours. Absent such notice, equipment is deemed accepted in good working condition.

2.5 Return. All equipment must be returned by the date listed on the original invoice. Equipment not returned by that date will be charged at the full daily rental rate for each day or partial day it remains outstanding, until it is returned or billed as a total loss.

2.6 Extensions. Rental extensions may be granted upon request and are subject to availability. The contract will be revised to reflect the full duration of the rental and any additional charges.

2.7 Risk of loss and damage. The Lessee assumes full responsibility for the safety and condition of all equipment from the moment it leaves WiredUP's possession until it has been returned and inspected. The Lessee is responsible for all costs associated with repair of damaged equipment, and for the full replacement value of any item lost, stolen, or damaged beyond repair, plus lost rental revenue for the period the item is out of service. Loss or theft must be reported to WiredUP and to law enforcement within 24 hours of discovery.

2.8 Security deposit. WiredUP may require a security deposit or credit card authorization hold, along with valid government-issued photo identification. The Lessee authorizes WiredUP to charge the card on file for any unpaid rental fees, late charges, repair costs, or replacement costs.

2.9 Technical support. Emergency technical support is not included with dry-hire rentals. Should service, support, or replacement be requested outside normal business hours — Monday through Friday, 9:00 AM to 5:00 PM ET, excluding holidays — WiredUP reserves the right to bill that time at its prevailing labor rate, based on duration.

2.10 Insurance. A certificate of insurance is required prior to release of equipment, listing "WiredUP Designs, LLC" as additional insured, showing current effective liability coverage of no less than $1,000,000 per occurrence, and inland marine coverage in an amount no less than the total replacement value of all equipment rented, showing "WiredUP Designs, LLC" as Loss Payee.

2.11 Cancellation and reduction of order. The Lessee may remove one or more items from an order, or cancel the order in its entirety, subject to the following fees and to any category-specific cancellation policy stated in the contract:

• More than 14 days prior: No cancellation fee. Any deposit paid is refunded in full.

• 8 to 14 days prior: 25% of the value of the cancelled portion of the contract.

• 2 to 7 days prior: 50% of the value of the cancelled portion of the contract.

• Less than 48 hours prior, or day-of: 100% of the value of the cancelled portion of the contract.

"Days prior" refers to the number of days before the earlier of receipt of goods or commencement of services. Cancellation requests must be submitted in writing and are effective on the date received. Cancellation fees are applied against any deposit or payment on file; where the fee exceeds amounts already paid, the balance is due upon invoice. Non-refundable deposits are not credited against cancellation fees.

ARTICLE III — SALES AND INSTALLATION TERMS

These terms apply to the sale, design, installation, programming, and commissioning of permanently installed systems.

3.1 Proposal validity. Quoted pricing is valid for 30 days from the date of issue unless stated otherwise. Pricing is subject to change based on manufacturer price adjustments, tariffs, or supply conditions occurring after that window.

3.2 Deposit and scheduling. A non-refundable deposit of 20% of the contract value is due at signing. Equipment is not ordered and installation is not scheduled until the signed contract and deposit have been received.

3.3 Equipment returns. Equipment purchased through WiredUP may be returned only in accordance with the manufacturer's return policy, and returns may be subject to restocking fees. If the manufacturer denies a return request, the Client is responsible for the full cost of the item purchased. Custom, made-to-order, and special-order items are non-returnable.

3.4 Cancellation after order. Once installation has begun, labor performed and parts consumed are not refundable. If a project is cancelled before installation begins but after equipment has been ordered, the same terms apply. In addition, the following cancellation fees apply:

• More than 14 days prior to the earlier of equipment receipt or commencement of work: 25% of the cancelled portion of the contract.

• 14 days or fewer prior: 50% of the cancelled portion of the contract.

Initial deposits are non-refundable in all cases and are credited against, but do not offset, any cancellation fee.

3.5 Q-SYS design registration. Systems designed around QSC Q-SYS must be submitted to QSC for design approval prior to project start. Once WiredUP has submitted a design for a Client location, the Client agrees not to engage another integrator or designer to build, submit, or register a Q-SYS system for that location unless and until the Client notifies WiredUP in writing so that WiredUP may formally relinquish its design registration with QSC. Engaging another party without that notice is a material breach of this agreement.

3.6 JBL VTX and Harman design registration. Systems designed around JBL VTX or other Harman International products must be designed, specified, measured, and submitted to Harman for approval prior to project start. Once a design is registered for a Client location, Harman may decline to approve competing submissions from other integrators for that same location. The Client agrees not to solicit or accept a competing specification for the registered location during the registration period. If another integrator sells or installs the system specified by WiredUP at that location, WiredUP retains the intellectual design rights to the specification and reserves the right to pursue any reimbursement or design award available from Harman, and to invoice the Client for the reasonable value of the design and specification work performed.

3.7 Intellectual property. All system designs, drawings, signal flow diagrams, rack elevations, control programming, configuration files, and documentation produced by WiredUP remain the intellectual property of WiredUP Designs, LLC. Upon final payment, the Client receives a perpetual, non-exclusive license to use this material for the operation and maintenance of the installed system at the contracted location. It may not be reproduced, distributed, or used to procure or construct a competing system without written consent.

3.8 Site readiness. The Client is responsible for providing timely access to the work areas, adequate and safe working conditions, temporary power, secure on-site storage for materials, and completion of prerequisite work by other trades — including conduit, back boxes, structural provisions, network infrastructure, and finished surfaces. Delays caused by site conditions outside WiredUP's control are billable at prevailing labor rates, and the project schedule will be extended accordingly.

3.9 Change orders. Any change to the scope, equipment, or schedule must be documented in a written change order signed by both parties before the work is performed. Verbal instructions are not authorization to proceed. Change orders may affect both price and schedule.

3.10 Substantial completion and acceptance. A system is substantially complete when it is installed, commissioned, and capable of performing its intended function, notwithstanding minor punch list items. The Client will be notified of substantial completion and has ten business days to submit a written punch list. Beneficial use of the system by the Client constitutes acceptance. Final payment is due upon substantial completion and is not withheld pending completion of punch list items.

3.11 Title and security interest. Title to all equipment remains with WiredUP Designs, LLC until payment has been received in full. WiredUP retains a purchase money security interest in all equipment supplied and reserves the right to file financing statements to perfect that interest.

3.12 Mechanic's lien. WiredUP reserves all rights available to it under Article 2 of the New York Lien Law, including the right to file a mechanic's lien against the improved property for unpaid labor and materials.

3.13 Prevailing wage. Where a project is subject to prevailing wage requirements under Article 8 of the New York Labor Law or any comparable federal, state, or municipal requirement, the Client must identify that requirement in writing before the contract is executed. Pricing quoted without written notice of prevailing wage applicability assumes standard commercial rates, and WiredUP reserves the right to revise pricing accordingly if the requirement is disclosed after execution.

3.14 Warranty. WiredUP warrants its installation workmanship for one year from the date of substantial completion. Equipment carries only the warranty provided by its manufacturer, which WiredUP will assist in administering. This warranty does not cover damage from misuse, unauthorized modification, alteration by others, power anomalies, environmental conditions, or acts of God. Warranty service is provided during normal business hours; after-hours service is billable.

3.15 Support after installation. Ongoing support, monitoring, remote access, firmware updates, and system changes after the warranty period are available under a separate service agreement. Absent such an agreement, support is billed at prevailing rates with a one-hour minimum.

ARTICLE IV — EVENT PRODUCTION TERMS

These terms apply when WiredUP provides equipment together with crew, operators, or production services.

4.1 Deposit and balance. A non-refundable deposit of 20% is due at signing. The balance is due seven days prior to load-in for new clients, or Net 30 for established accounts at WiredUP's discretion.

4.2 Production day and overtime. Service rates are based on a standard 10-hour production day inclusive of load-in and load-out. Labor performed in excess of ten hours in a day, or between the hours of 11:00 PM and 5:00 AM, is billed at 1.5 times the prorated hourly rate. For events where staff remains on site in provided housing, labor rates continue to incur at normal hourly rates.

4.3 Meal breaks. For any on-site day exceeding six hours, crew are entitled to a one-hour meal break every six hours. Where a break cannot be provided, a meal penalty is billed at the prevailing hourly rate for the affected crew.

4.4 Crew turnaround. Crew are entitled to a minimum ten-hour rest period between the end of one work call and the beginning of the next. Calls scheduled inside that window are billed at 1.5 times the prorated hourly rate for the affected crew.

4.5 Standby time. Crew held on site and unable to work due to conditions outside WiredUP's control — including venue delays, other trades, or Client scheduling changes — is billable standby time at the applicable hourly rate.

4.6 Venue access. The Client warrants that the venue will be accessible to WiredUP at the designated load-in time, including cleared loading docks, functional freight elevators, and unobstructed work areas. Delays caused by site unreadiness are billed as labor hours.

4.7 Power. The Client is responsible for providing adequate, properly grounded electrical service sufficient for the specified system, and for any distribution, tie-in, or generator required. Where power is inadequate or unsafe, WiredUP may decline to energize the system without penalty and without refund.

4.8 Rigging and structural loads. All rigging is subject to WiredUP's inspection and approval of the structure and rigging points. The Client is responsible for providing current structural load ratings and, where required, a stamped engineering letter. WiredUP will not fly equipment from any point it does not consider safe, and reserves the right to convert to ground support at additional cost or to decline the deployment entirely.

4.9 Security and overnight liability. The Client assumes full responsibility for theft, loss, or damage to all equipment while it is on site. For multi-day engagements, the Client is obligated to provide professional overnight security for the equipment and work areas.

4.10 Venue labor jurisdiction. Where a venue requires the use of house labor, union crews, or in-house AV services, the Client is responsible for those costs and for notifying WiredUP before the contract is executed. Pricing does not include venue-imposed labor charges.

4.11 Outdoor events and weather. Outdoor deployments are subject to weather. WiredUP reserves sole discretion to delay, suspend, reduce, or terminate a deployment where wind, precipitation, lightning, or temperature present a risk to personnel or equipment, and does so without penalty or refund. The Client is responsible for providing adequate weather protection for equipment and crew positions.

4.12 Sound level compliance. The Client is responsible for compliance with all applicable noise ordinances, venue-imposed sound limits, and permit conditions. WiredUP will operate within limits communicated in advance and is not liable for fines, citations, or shutdowns arising from limits not disclosed to us.

4.13 Cancellation. Event production cancellations follow the schedule in Section 2.12, calculated from the scheduled load-in date. Deposits are non-refundable in all cases.

4.14 Portfolio and media rights. Unless the Client requests otherwise in writing before the event, WiredUP may photograph and record its own installed systems and work product for portfolio, marketing, and manufacturer submission purposes. This right does not extend to performers, attendees, or Client-owned content, for which the Client is responsible for obtaining any necessary permissions.

4.15 Force majeure. Neither party is liable for failure to perform where that failure results from fire, flood, storm, earthquake, or other natural disaster, war, terrorism, civil unrest, labor action, epidemic, government mandate, utility failure, or any other event beyond its reasonable control. Where WiredUP has already incurred costs, those costs remain payable.

ARTICLE V — PAYMENT

5.1 Terms. Payment terms are assigned by your WiredUP sales representative based on account history and project type, and are stated on your contract. Standard terms are Net 30 following a 20% non-refundable deposit at signing.

5.2 Late payment. Balances not paid within the stated terms accrue interest at 1.5% per month, or the maximum rate permitted by law, whichever is less.

5.3 Cards on file. Where a payment method is on file and authorized, balances more than 60 days past due may be charged to that method automatically. Where no method is on file, we will contact you by phone and email. Accounts that remain unpaid may be referred to a collections agency.

5.4 Collection costs. The Client is responsible for reasonable collection costs and attorney's fees incurred in recovering unpaid amounts or equipment.

5.5 Suspension. WiredUP may suspend work, withhold delivery, and suspend support or remote access on any account with a past due balance, without liability for resulting delays.

5.6 Taxes. Quoted amounts are exclusive of applicable sales and use tax. Tax-exempt clients must provide a valid exemption certificate before invoicing.

5.7 Financing. Financing is available through Affirm for installation projects only and must be requested through a WiredUP sales representative. Financing terms are set by Affirm, not by WiredUP. More information is available at affirm.com.

ARTICLE VI — GENERAL PROVISIONS

6.1 Limitation of liability. WiredUP's total liability under any contract will not exceed the total amount paid by the Client under that contract. WiredUP is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost event revenue, business interruption, or reputational harm.

6.2 Indemnification. The Client agrees to indemnify and hold WiredUP harmless from third-party claims arising out of the Client's use or misuse of equipment, the Client's failure to comply with applicable law, or conditions at the Client's site outside WiredUP's control.

6.3 Insurance. WiredUP maintains general liability and workers' compensation coverage. Certificates are available upon request. Where a project requires WiredUP to carry limits above its standard coverage, or to name additional insureds, that requirement must be identified in writing before the contract is executed and may affect pricing.

6.4 Governing law and venue. These terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any dispute will be brought in the state or federal courts located in Suffolk County, New York, and both parties consent to that jurisdiction.

6.5 Non-solicitation of personnel. The Client agrees not to directly solicit or employ any WiredUP technician, engineer, or programmer introduced through a project for a period of twelve months following completion, without written consent.

6.6 Assignment. The Client may not assign a contract without WiredUP's written consent. WiredUP may assign a contract in connection with a merger, acquisition, or sale of assets.

6.7 Incorporation by reference. These terms are incorporated into every WiredUP quote, contract, and invoice. The version in effect on the date of signing governs that contract. The current version is published at wiredupny.com/terms-and-conditions.

6.8 Order of precedence. Where a signed contract conflicts with these terms, the signed contract controls for that project only.

6.9 Severability. If any provision is found unenforceable, the remaining provisions remain in full force and effect.

6.10 Entire agreement. A signed contract together with these terms constitutes the entire agreement between the parties and supersedes all prior discussions, proposals, and representations, whether written or verbal.

ARTICLE VII — TEMPORARY NOTIFICATIONS

7.1 This section grants WiredUP access to posting temporary amendments, suspensions or revisions of company or contractual terms and conditions, whenever necessary, without notification to customers who do not have an active agreement with WiredUP, or for customers where their active agreement is unaffected.

7.2 Over the past few months, you may (or may not) have noticed some changes in how quotes and invoices arrive from WiredUP. Historically, everything came through our quoting system — you'd see something like "Dennison DeNatalie or Anthony Foley via Goodshuffle," or an email from an address ending in notifications.goodshuffle.com or mg.goodshuffle.com.

We've begun moving existing customers onto our new rental, sales, quoting, invoicing, and inventory management platform, RentalWorks. As a result, you may now be receiving PDF quotes, contracts, and invoices directly from our personal email addresses. Once the migration is complete, WiredUP will retire Goodshuffle entirely, and every quote, contract, invoice, and order-related message will come straight from your dedicated WiredUP sales representative's actual email address.

7.3 All WiredUP inventory is tagged. Most physical devices carry barcodes, most cables carry RFID tags, and anything else is marked in some way that identifies it as ours. Every tag is matched to that specific item's serial number, so each piece of gear is tracked individually rather than by type or quantity.

In the interest of serving all of our customers fairly, swapping, substituting, or altering inventory is not permitted. On return, any missing WiredUP item, including an item that was lost and replaced with a similar one, will be billed at full replacement cost. We know gear occasionally wanders off; if something goes missing during your rental, just tell us. A heads-up is always easier to work with than a surprise at check-in.

Updated most recently on Friday, August 21, 2026 at 09:45:19.